Player Reviews
- Casino FairnessAverage
- Withdrawal CredibilityAverage
- Promotions and BonusesVery Good
- Games Variety and GraphicsVery Good
- Support ProfessionalityAverage
Country
My access is denied I'm not sure wh...
This is nonsense!!The casino allowe...
This is nonsense!!
The casino allowed my registration, but when i try to login, got a reply saying:
"The player account is locked because the account is under review"!
Why you waste my time, GrandRush casino?!
Hello @aca293,
Thank you for your feedback.
Please note that, unfortunately, the casino's representative confirmed that players from Portugal are not allowed to play at Grand Rush Casino. We apologize that the information presented on our website at that time was misleading. We assure you that we are trying our best to keep every bit of information updated.
The restricted countries list was updated accordingly. We apologize for any inconvenience this might've caused you.
Have a lovely day!
Regards,
Stefan
@StefanH
Thank you for the reply, StefanH! No problem about the informtion you chipy provide. I know it is a lot of data to process and thank you for updating Portugal status here!
They should have, like many other casinos do, a message indicating Portugal is out!
So far I like this casino until I g...
Its a bunch of crook's.
I tried to withdraw money the first time on June 2nd of 2023. Was told that it was approved. Then over 48 hours later I log back in and I asked the support person how much longer would it take for my withdraw transfer to go from pending to sent. I was met with one lie after another. I recorded the entire conversation with screenshots. They tried to tell me that on the day of my withdraw request, I claimed a bonus and I needed to play the bonus before I could withdraw. I said I didn't claim a bonus. The only thing I did was try to withdraw my money and complete the verification process which I did. My withdraw amount is $504.00 . I asked how much did I have to wager in order to be able to withdraw my money. They said that the coupon (I didn't claim) was for $10 and the required playthrough was $504.00 Are you f*****g serious? What a bunch of crook's. But I somehow played thru all of the b******t bonus and I still had the same amount of money. So I submitted another withdraw request for the same amount, but before I did I talked to 4 different Casino representatives. The only thing that they all agreed on is that I had now done everything required to withdraw my money. So I waited for another 48 hours and log in to my account and I see that my withdraw request is still pending. So I contact support again and I asked him when I could expect the withdraw transfer to be sent to my bank account. I was lied to again and I was told that I had to now deposit $20 in order for my withdraw to be approved. Why do I have to deposit $20 when you have $504 of my money already? I said that he can take the 20 from my winnings and I was then ignored for upwards of 20 minutes. I recorded everything and this is the worst f*****g casino support and a bunch of liars I have ever experienced. I told him to escalate me to his boss. He tried to tell me that he was the supervisor on duty.But then he ignored me for about 20 minutes then all of a sudden a girl named Megan joined the conversation. And now she is the supervisor on duty and now I am only allowed to withdraw $100 instead of $504.00 . I will be contacting my lawyer tomorrow morning and see what he has come up with as how to legally handle this b******t. I'm going to take more than the lousy $504 if this goes to court. The upwards of $5,000,000. I can't believe that chippy sponsors this Casino. For real chippy should reimburse me for my two deposits made to Grand Rush casino because if it was not for chippy I would never have joined. Maybe I can add you to my lawsuit. If anyone wants to see the evidence I have . Hit me up at 316-215-9029 and I'll show you everything
If you go read the casinos terms and conditions there will be that you must make a deposit prior to any withdrawal, also make sure to only bet the allowed amount upon any bonuses, don't cry over 500 I had a casino deny me 18k because I bet to much after I had a bonus wheel spin that won 15 which went to my balance though upon that bonus prize wheel spin I didn't know that it lowered my spin amount from 5 down to 2 so there went 18k, yes I gave them my foul thoughts told them to shove their casino up their ass,
Though this casino I have made plenty of withdrawals, pain in the arse thing is the processing time it takes, some casinos allow you to forfeit the bonus as at times I think fu K I've played the extreme wager but forfeit the bonus win amount that could be say 20-40 on free spins whatever they take that from balance then can withdraw.
One casino I went to withdraw 200 denied so I played more then I had a laugh deny me 200 now pay me 4k but I got it ,
Just remember read their terms and conditions on all I've told casinos who the fu K wants to read that BS we deposit we play n hope to win,
I like this casino as it gives free spins regularly without having to deposit but conditions come with accepting, a friend won 49k first time he was denied upon not having made a deposit to the account
Beware!!!!
The casino was actually great
I managed to complete the playthrou...
Horrible
- Apr 09, 2023 Copied
Different slots I'm not use to
NDB Code 45CHIPYFS
- Mar 29, 2023 Copied
- Mar 29, 2023 Copied
- Mar 29, 2023 Copied
- Mar 29, 2023 Copied
Bonus Offers
Welcome Package
Most Recent Blog Bonuses
All Grand Rush Casino Bonus CodesGrand Rush Casino VIP (Loyalty) Program
VIP Program: Undisclosed
Unfortunately, we couldn't find any information about the VIP program of Grand Rush Casino yet.
Casino Details
General Info
- Established
- May 08, 2019
- License (jurisdiction)
- Curacao
- Certified by
- -
- Casino features
- Instant Play, Live Dealer, Mobile, Mobile App, Mobile Web
- Available languages
- English
Grand Rush Casino Mobile App
Available Game Types (8)
- Currencies
- AUD, USD, CAD, NZD, BTC
- Minimum deposit
- AU$20
- Minimum withdrawal
- AU$100
- Withdrawal limits
- AU$1000 per week (Gold Leaf Tier players)
AU$1500 per week (Gold Coin Tier players)
AU$2500 per week (Gold Nugget Tier players)
AU$3500 per week (Gold Bullion Tier players)
AU$5000 per week (Gold Mine Tier players)
- Withdrawal pending time
- Bitcoin Wallet - 0 - 24 business hours
Credit cards - 4 - 5 business days
Ewallets - 0 - 24 business hours
Wire Transfer - 2 - 3 business days
Support
- Live Chat
- Yes
- support@grandrush.com
- Phone number
- General: +180 0834-497
Additional Info
- Affiliate Program
- Graphite Affiliates
- Allowed countries
-
- Australia
- New Zealand
- United States
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